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24/7 Availability
Our support team is available around the clock to assist with any issues.
Support for Payment Processing Issues
Receive specialized assistance for problems related to payment processing.
Dedicated Customer Support Team
A dedicated team ready to handle inquiries and problems.
Key Benefits
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Efficient Problem Resolution
Our dedicated support ensures issues are resolved swiftly, helping you minimize downtime and maintain productivity.
24/7 Support
Access assistance whenever you need it, so your business operations stay smooth and uninterrupted.
Enhanced Customer Experience
Reliable, responsive support to boost customer satisfaction by promptly addressing any payment-related concerns.
“Working with Approvely was critical to the success of our brand. Their speed and dedication to our team and company during the challenging period were remarkable. We are extremely grateful to them. We have found a rare partner in the payments ecosystem who understands unique markets like ours, and we are excited about our partnership. Their platform, with its focus on secure transaction processing and advanced security features, is far superior to anything else we have seen.”
Sweepstake Operator
Operator | Sweepstake
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Frequently Asked Questions
How does Approvely handle urgent or high-severity incidents?
High-severity issues are escalated instantly to the appropriate teams; payments, risk, engineering, or banking partners. We keep you updated at every step until full resolution. No black boxes. No wondering what’s happening behind the scenes.
Is support included in all Approvely plans?
Live U.S.-based support is included for all platform clients. Higher-volume merchants receive expanded, priority-level support options.
Can Approvely assist with customer-facing payment issues?
Yes. We can help diagnose customer-level errors such as failed deposits, blocked transactions, card declines, and geolocation issues and guide your support team on the right resolutions.
Will I have a dedicated point of contact?
Yes. Each client receives dedicated support coverage, including a primary contact who understands your vertical, your payment configuration, and your operational needs.
Can the support team help improve approval rates or troubleshoot declines?
Absolutely. Because our team works closely with the risk, routing, and product groups, we can quickly identify patterns in declines, optimize transaction flows, and help you recover approvals that would otherwise be lost with a standard processor.
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